IT UAL Objectives 2017

We've been busy sorting our our departmental objectives for 17/18....

University IT Services: Objectives 2017/18

Overarching

1.     To continue to develop effective departmental working

2.     To continue to develop our ethos of being service driven

3.     To influence the strategic direction of UAL

4.     To provide full support of programmes & projects and transition to BAU

5.     To shift from reactive IT to proactive

1 To continue to develop effective departmental working
Continue to develop a culture of delivering projects in partnership across the department
Develop greater input into project planning from across the department, and build plans on evidence based capacity and capability
Agree and transfer responsibilities to the most appropriate team e.g. empowering the Service Desk to undertake a wider range of activities
More effective meetings with decisions and clear outputs
Have a rolling programme of departmental ‘show and tells’
Ensure visibility of key content on SharePoint, and complete migration off old SharePoint sites.
Remove IT Services shared drives, and use SharePoint as the primary departmental document management repository

2 To continue to develop our ethos of being service driven

Provide clarity on what services we provide and when, ensuring this is clearly communicated to the appropriate audiences
Improve relationships with stakeholders – demonstrating we can deliver desired services reliably
Develop and embed a structured framework for stakeholder engagement
Review and continue to embed key processes
Align Services and Infrastructure activities to ITS strategic objectives, and improving the user experience.
Create and agree Support Models for core services
To develop more focus on teaching and learning service needs
Further develop our service reporting tools to better measure our service performance
Develop cost models for standard offerings

3 To influence strategic direction of UAL

Articulate IT Service vision to the institution
SMT team to be leaders
Highlight the opportunities from technical evolution
Forward planning for 2018/19 budget round
To support the effective working of two new cross-institution IT groups

4 To provide full support of programmes & projects and transition to BAU

Develop a portfolio plan for all projects IT Services are inputting into
Ensure IT Services teams are included and involved in the project lifecycle
Embed the new service transition processes
Roll-out cross-charging for project resources
Create a Technical Project manager role, and embed the role into department.
Further develop technical input into the implementation stage of projects

5 To shift from reactive IT to proactive

Identify opportunities to focus on innovation and creativity, and support UAL research activities.
Assess, agree and develop support arrangements for ‘orphan’ applications
Embed the 3rd party access policy
Agree and maintain code repositories
Agree approach to application integration and support
Embed the culture of proactive server maintenance and patching
Continue maturity of problem management
To progress Continual Service Improvement plans
Create technology and product roadmaps
 IT infrastructure renewal work programme